Ask the Chief: Veterans applying to For-profit colleges

For a United States military veteran, spouse, or her (his) child under 26, education benefits earned during military service (either on Active Duty, Guard or Reserve) provide a stipend for education leading to a degree or training leading to certification. These benefits not only can be used for the tuition but provide a housing allowance to ease the potential financial burden while attending school. Though I used the GI Bill benefit for a university in the 1980s, there are many choices in college, technical and trade schools for veterans in the Post 9/11 (2001) period. Since 2017, statutory change has removed some issues that affected older veterans such as expiration of those education benefits for veterans whose Active service ended prior to 2013. The Veterans Administration has a website illustrating the different benefits here.

Obtaining employment as a veteran has been complicated by the pandemic. Many industries deemed essential, including healthcare, engineering and construction have been operating with a continuing demand for workers. However, even for veterans a technical skill without industry-recognized certification or a technical degree can slow career advancement and receipt of competitive salaries. With the burgeoning demand for healthcare and technology careers, many two – and four- year public institutions are wait-listing enrollment. As a consequence, many communities have seen an increase in the number of private for-profit schools offering programs to prepare candidates for State certification and licensing. Of importance to any prospective candidate these schools must first be approved by the State to conduct training. When was the school last approved? Additionally, they must have accreditation from regional or national Boards that monitor standards in the occupations. Which accrediting board and what is their standing? The schools must comply with state and federal regulations to allow students to obtain Federal or use GI Bill funds. Has there been any compliance issues? Another thing worth noting by prospective students is a school’s job placement rate. In contrast to colleges and universities which have no criteria about graduates working in their chosen profession, private post-secondary education are held to license and certification test performance and job placement standards. It is important for prospective students to ask for this information when canvassing a school.

In California, private post-secondary education is not under the oversight of Department of Education, but rather the Bureau for Private Post-Secondary Education, under the Department of Consumer Affairs. It should be one of the first places a veteran student goes when deciding where to enroll. Under the Approved Schools webpage, one may review the school’s annual report, performance fact sheets, and any compliance issues as well as resolution of those compliance issues. Yelp reviews, and social media claims may provide some comfort, but hard data is where veterans should find a basis for decisions. For current and future students, lessons of other students learned painfully over the last decade should serve to illustrate why one’s research in where to attend is crucial. In the midst of successful small businesses preparing students to become Nursing Assistants, Electronic Engineering Technicians, Diesel Mechanics, and Computer software and networking professionals, there are some bad performers. Some institutions are run ineptly, inefficiently or into bankruptcy. This is what occurred with ITT Technical Institute when it lost its access to federal funds. Other failed schools like California’s Corinthian Colleges and nationally, with Education Corporation of America (ECA) schools had former students (and employees) scrambling after the closing their doors. Some have not had relief from the federal Government since those events occurred. With the new Administration, former students unable to recoup losses in time spent in the classroom may yet obtain debt relief.

In 2021, President Biden signed legislation that absolves the debt of many students victimized by these failed businesses. Yet the takeaway from this story is to be prudent and sober in deciding one’s educational plan. Universities are not without their own issues of admissions scandals or tuition bruhaha over the pandemic’s shutdowns, streaming classrooms, and the previously mentioned lack of accountability for graduates being employed in their degree profession. However, thousands of graduates of institutions like National University, Kaplan University, and the vast majority of small businesses produce very qualified candidates who are working in their professions as entrepreneurs, staff of major healthcare providers, technology, services and in engineering firms nationally. And another, often overlooked factor, is the teachers and mentors in these private enterprises have often worked until recently in the industry they are teaching, bringing a wealth of real-world perspective to the classroom. In the end, it should be a well-thought out decision to attend a public or a private trade school.

Ask the Chief:Formula for success

The month of March is touted as a time to recognize achievements by women today and in history. In my social media feed, warriors, astronauts, authors and civic leaders are presented as outstanding examples and role models for their gender. I am married to one such as these, whose circumstances thirty-some years ago might have dictated a much different path had she not had the internal motivation and applied herself to becoming a Registered Nurse, then an educator, a program director and lastly, an entrepreneur. My interpretation of a formula to succeed in Life, has a lot to do with personal motivation and how much someone applies herself or himself to the task.

Results (R) equals Motivation (M) times Application (A), in a Skill (s) that is in demand, in a society.

Eric Saretsky

A story published by wearelatinlive.com that was distributed in my Facebook feed is one of these success stories that strikes me as representative of the possibilities that many, particularly in Government, act as not being possible by the majority in the United States. The story of Diana Trujillo, Director of Flight Operations for the Mars Perseverance Rover, speaks to a Latina immigrant from Columbia who came here, not speaking English, and with $300 in her pocket. Working as a cleaning women, she attended community college, then transferred to a university and became one of few women studying to become an aerospace engineer advancing to her position today.

CMDCM Barbier

Another story that was remarkable was a video interview published online by Mike Rowe. He interviewed a young lady, who is a highly-skilled specialty welder earning a six-figure income today. This young lady, with a passion for fancy eyelashes seen in the video, applied herself starting with a high school elective, after realizing that a teenager’s idea of a career in medicine was not really her goal. And there there are the examples of my female Shipmates from my years serving in the United States Navy. Two in particular have always reminded me of the formula I noted earlier in this post. One, a now-retired Admiral, Linnea Sommer-Weddington, began serving as an enlisted linguist, and after earning a college degree, received a commission. Twenty-five years later, facing a mid-career health situation, she had the tenacity to overcome it and through her leadership example, experience and skill, advanced in her career to Flag rank. It was her motivating those she lead to also reach their full potential that impacted the second female I am reminded. Navy Reserve Command Master Chief Kristie Barbier , I had the good fortune to serve alongside and lead for a time as the Senior Enlisted Leader for a Reserve unit that then-Commander Sommer-Weddington headed. Kristie’s expertise in her civilian occupation supported the Department of Defense. In her military role, ambition and skillset, she volunteered for service in the combat zone of Afghanistan. Through skills and exceptional leadership, she earned the highest Navy enlisted rank and serves as a Command Master Chief today. While this may sound extraordinary to many, there is one other caveat that makes these stories noteworthy. All of them were accomplished by females raising families or other ventures who shaped their circumstances – instead of being burdened by them.

RDML (Ret) Sommer-Weddington

As a veteran I have had the good fortune to work with people from every background and circumstance who volunteered for military service. Mentors and friends whose career success were shaped by application of a success formula whether or not they knew it as such. And in the civilian community, many with whom I have worked who strived to have the life they earned. Circumstances, from economic declines and health challenges, to worldwide pandemics will occur, but it is the ones who have skills that are continually needed who will thrive throughout. In my business today I see examples of civilian and veteran, men and women, young and older, immigrant and native-born, through exceptional work ethic and ambition, achieve certification. And sadly, I have witnessed those whose self-limiting formula delays their success.

In some I know, through my military experience and in my marriage, there is one other caveat that makes these stories noteworthy. Most of them were accomplished by females raising families; working while in training; in business with husbands or partners; or varying degrees of all of these. These are women who shaped their circumstances – instead of being burdened by them. And I have met men, immigrants, who have had skills, authority or respected careers in their home country who achieve competence in a new language and culture, and support their families working from the bottom upward, in a field that is in high demand.

perseverance

The “Perseverance” Rover landing successfully on the surface of Mars this week is a metaphor for the amazing success of a team – thousands of people – who rose to the challenge of putting that vehicle on a planet 300 million miles away. Human beings focused on delivering their best effort can make ambitious goals possible. This has been the case since before recorded history up through sending probes beyond our solar system. Over thousands of years people have advanced their understanding of the universe from erecting temples aligned with the relative movement of stars and planets, navigating across oceans, to physicists, engineers technical specialists, and support teams landing on other worlds. Closer to home, it is tragic that a microscopic organism, one (or more- mutations) of billions on our planet, in the 21st Century has killed or harmed millions of people across the world in the last eighteen months. Prompted by the urgency of finding a vaccine, a lot of dedicated people have been working to determine the nature of the COVID virus, obtain cooperation of billions to slow infection, and then test and distribute a vaccine to eight billion people in the last couple months time.

In both of these examples, the challenge of getting humans to work together, to seek to understand, or to solve a complex problem is tested. We can send probes to study Pluto and Oort Cloud objects, but preventing species extinction, or mitigating natural and man-made disasters seem impossibly difficult. Problems mobilize communities for a period of time, but it requires ongoing teamwork and collective vision to make meaningful change. However, if every person took the opportunity tomorrow and every day after that, to make a small yet positive change in thought and action, we can achieve goals. The book Atomic Habits: An Easy and Proven Way to Build Good Habits and Break Bad Ones, by James Clear, introduces an insight into how in every endeavor, small yet continual process improvements can achieve incredible results. Perseverance is a necessary attribute whether it is landing on Mars or solving an endemic human problem.

the moral of this morale story

The following are excerpts from an article published on the USNI News webpage, 27 January 2021.

“The commander of a guided-missile destroyer was relieved of command after attempting to make a morale-boosting plaque from a captured weapon for his crew to celebrate the 2019 interdiction of an Iranian weapons shipment, an attorney representing the commander told USNI News on Wednesday.”

“Cmdr. Frank Azzarello was the commander of USS Forest Sherman (DDG-98) when the destroyer and a Coast Guard cutter interdicted an unmarked dhow in the North Arabian Sea on Nov. 25, 2019, Azzarello’s attorney Tim Parlatore told USNI News on Wednesday.”

“In a statement, the Navy says the relief is due to a loss of confidence in command by Rear Adm. Ryan Scholl, who commands Carrier Strike Group Eight. Cmdr. Greg Page, assigned to Afloat Training Group Atlantic, will assume duties as commanding officer.”

deckplate leadership?

The unanswered question in the article describing the Commanding Officer’s dismissal, is whether the senior enlisted leadership, comprising the Command Master Chief and the unit Chiefs Mess, made any objection or provided counsel to the Commanding Officer regarding the propriety, and violation of military regulations prior to the display being created.

As one of the roles of the CMC and Chiefs’ Mess, is to provide the Commanding Officer with any deficiencies in the command, were any objections raised to this plaque being created from a seized article? If not, this tends to put the Chiefs Mess, the traditional collective wisdom and decades of experience as deficient, at least aboard the USS Forest Sherman. Whether the Commanding Officer chose to disregard an objection raised by a member of the Chief’s Mess or the Wardroom, then the objection raised by the attorney is unsupportable. Since the military only conducts such contraband interdiction on the high seas in concert with the United States Coast Guard (Law Enforcement), the Commanding Officer was actually in violation of several standing regulations, when he authorized the display of an article from that seized shipment as a trophy. It is against military regulations and federal policy, to dispose, confiscate, or otherwise repurpose articles seized during military or law enforcement actions, without clear direction and lawful disposition.

oaths, rights and wrongs amended

I, (NAME), do solemnly swear (or affirm) that I will support and defend the Constitution of the United States against all enemies, foreign and domestic; that I will bear true faith and allegiance to the same; and that I will obey the orders of the President of the United States and the orders of the officers appointed over me, according to regulations and the Uniform Code of Military Justice. So help me God.

In the United States of America the notion of an oath of fidelity, (faithfulness or allegiance) is not something suggested or required for most occupations. A half-century ago, as schoolchildren, we recited the Pledge of Allegiance before our first class every morning. As Boy Scouts, we recited its promise to obey God, do one’s best and uphold the Scout Law. Enlisting and re-enlisting in the military, members take the oath to support and defend the Constitution, to obey orders and military regulations. Federal employees as well as naturalized citizens take an oath to defend the principles of our founding document as well.

to the Constitution’s defense

Recent events involving people storming the Capitol building in Washington, D.C., were alarming. Even if unintentional, the misuse of his influence by a now-former President was not justified. He encouraged a demonstration that became mob mentality, Though citizens have the First Amendment right of peaceable assembly , to gather Trump’s emotionally-charged supporters around the Capital Building at the time of the certification of the Electoral College votes, was improper at best. But the undermining of faith in the Constitutional process sits squarely with Washington politicians and bureaucrats.

Government officials spent years unsuccessfully to determine if the 2016 election of Donald Trump was manipulated by foreign agents. In the prior eight years of President Obama’s presidency, his opposition, decried alleged misuse of Constitutional authority on many of his Administration’s policies, particularly “Obamacare”. Politics is normally unsavory, but there is ample evidence that journalists, bureaucrats, politicians and social media stoked the emotions of their respective constituents. They fostered suspicion that the Constitution was being usurped – either by one side’s “fascists” or the other’s “socialists”. The system functioned as intended however. With the election of President Biden and Vice-President Harris, the military has a new Commander-In-Chief and new civilian authority. Regulations and the UCMJ are still in effect. And the oaths men and women took to defend the Constitution and obey the orders of those in authority are still in effect.

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Reputation

Honor, Courage, and Commitment

Remarkable contributions are typically spawned by a passionate commitment to transcendent values such as beauty, truth, wisdom, justice, charity, fidelity, joy, courage and honor.

Gary Hamel, businessman b. 1954

In the Navy, Sailors are taught the value of Honor, Courage, and Commitment. These are not simply cherished values, they are the foundation of what will ultimately make an individual successful in Life. A person learns that Honor – both that which you earn personally and that which you hold in esteem, is fundamental to how one builds trust with others. In a biography, The Luckiest Man (Mark Salter), of the late Senator John McCain, he maintained his sense of honor as a POW in refusing special considerations during captivity (his late grandfather and father (during Vietnam) were Navy Flag officers). His Senate career, in pushing normalization of relations with Vietnam, on legislation over campaign financing, foreign relations and military matters, won praise even from the opposition party (including President Obama). A second tenet, courage, is not simply the quality of the fiercest warrior. Courage is being resolute, despite opposition in one’s moral convictions. Taking a stand in support of just principles (the freedoms guaranteed in the Bill of Rights), or doing the right thing in spite of opposition. When the aircraft carrier Theodore Roosevelt, commander’s crew were succumbing to COVID, and the Navy was slow to act, his convictions to get attention for his crew resulted in his reassignment (public opinion may have moderated the Pentagon’s decision-making). Think of the last year when police officers were collectively criticized and even attacked for the actions of a minority of officers nationally; some officers when ordered to confront protesters took a conciliatory knee to ease tensions. And commitment? A resolute, unwavering effort to follow through on a promise, mission, or task, in spite of difficulties or opposition. The example and legacy of Reverend Dr. Martin Luther King, Jr, who was in the forefront leading the way to obtain civil rights legislation, and at the cost of his life, exemplifies this.

building reputation

Repetition makes reputation and reputation makes customers.

Elizabeth Arden, businesswoman, d. 1966 (brainyquote)

Adding to these last, fidelity, passion for truth, and enjoying service to the public, build an enterprise’s reputation. In competition for business success, reputation attracts employees and customers. Successful companies such as Starbucks showcase this in their philosophy, and in their employees whether in Seoul, Korea or Charleston, South Carolina. Using the example of military basic training which I received in the 1970s, recruits are first screened to meet at a minimum certain qualities. Whether Navy, Marines, Army, Air Force or Coast Guard, recruit training shapes individuals into a team, and instill traits that distinguish military servicemembers from civilians. As they say in the Marines, you do not ‘join’ the Marines, they make Marines of those who thrive in the rigor of training, have the caliber of mental and physical stamina of warriors, and embrace the values that will make each an invaluable member of a “unit”.

fragile and easily damaged

It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you’ll do things differently.

Warren Buffett

Reputation, even when built through such a “crucible”, is fragile. It can easily be lost or damaged through public misperception, and errors in judgement from management or employees. In the last decade, the perception that businesses – or their employees – disparage lifestyle choices of a segment of the consumer public, whether or not . However, in the cases of Chik Fil -A restaurants, Hobby Lobby stores, a bakery in Colorado, and most recently, individuals whose participation in political violence (storming of the Congress), reputations were damaged as well as expense to defend these in court. In the latter, the “insurrectionists”, even if painted with a broad brush, when identified as employees or representatives of agencies or businesses, had to be swiftly terminated, and have public apologies issued by their employers. While some patronize a business because of some affinity, the businesses will eventually suffer from the scrutiny. Reputation is an asset for a business. As Elizabeth Arden, the cosmetics magnate of the last century said, “Repetition makes reputation and reputation makes customers.”

Ask the Chief: repurposed

I have a sign in our home office that says “I didn’t retire. I’m just under new management.”

Age wrinkles the body. Quitting wrinkles the soul

General Douglas MacArthur

“Retirement” once conjured up for me images of spending leisurely weeks on Hawaiian beaches, visiting foreign lands (this time with my spouse), or perhaps, spending time at a “vacation” home. However, the idea of having little else than “leisure” to occupy my time, just bothered me. I then wonder if others feel that being “unproductive”, that is “retired”, is shared by others? Changing careers frequently is a reality for many Millennials, Gen-X and now, Gen-Z workers. But a pandemic struck in early 2019 and “quarantine fatigue” is causing additional waves of infections and Governments to shut down commerce. The world has created a semi-retired class of people who do not have jobs to return or fill. Restaurants and many venues where large groups of customers formerly gathered have either folded or are barely surviving on government assistance. For those who “retired” in 2019, with few places in the world now COVID-free and open to visitors, there is little opportunity (or desire) to travel. However, with millions of people in need, experienced medical staff are welcome volunteers to man COVID testing and to administering vaccinations. For many others, the need is still present, but the delivery is changing. Teachers, small business coaches and consultants use web conferencing and social media to offer training. New opportunities in critical niche markets that are underserved are being filled by enterprising people. Elsewhere, retired military members become veteran advocates. Military-trained technicians start businesses to serve other businesses. I am certainly not unusual in starting a third career that interests me. I am not retired but instead “repurposed”.

Retirement is not in my vocabulary. They aren’t going to get rid of me that way.

Betty White

One Sailor’s view of American democracy

It might just be an inaccurate recollection on my part, but I recall someone saying life aboard a warship, (or by extension, life in any military branch, means the rights and freedoms- the democracy we defend for civilian Americans, is not really what we experience ourselves in uniform. A military system runs on rules and obedience to the “Chain of Command”. Committees, convoluted language in instructions, back-room deals, and courting favor of those lead seem ludicrous to a military mindset. Yet this is what precisely motivated sufficient numbers of Americans to elect an outsider, without experience and without an emotional or ‘decorum” filter, to the Presidency. To half the country this was a threat to our democracy that had to be opposed by any means. To the other half of the country, his election was in response to the callous indifference, inattention, and elitist behavior of legislators, courts, and supporting institutions to “working Americans”. For years each side has warned that the other is destroying the constitutional democracy that was established by our Founders in 1787.

What does “democracy” mean to any of us? Or “Constitutional republic”? Why do these terms stir up such passions between election winners and losers and each’s supporters in the United States? It may depend on your culture, knowledge of history, experience, education and political ideology. An article on democracy written eight years ago and an opinion piece in the New York Times, published in 2019, illustrate how American democracy might be characterized.

The Principles of American Democracy

Author Joel Hirsh, writing in The Huffington Post (April 2, 2012) reminds politicians and laypersons that understanding American democracy requires context. Asking the average person on the street what they understand ‘democracy’ to mean and you might get any number of misunderstood concepts. He writes that Abraham Lincoln described democracy as having no slaves nor masters. Mahatma Gandhi believed democracy could not be imposed but required an individual’s guiding principles to change government positively. Aristotle thought that equality for all came by everyone governed to be actively involved in governance.

The best argument against democracy is a five-minute conversation with the average voter.

Winston Churchill

The idea of representative government was to promote consensus among differing majorities in all the States and eliminate factions who might control Government to their benefit. As for the President, what the Founders envisioned in the Electoral College, the writer continues, was a system to obtain a competent and popular Executive that all the States could work with. Hirsh notes that America and democracy seem woven into our American identity. However, in the last half-century, what was once understood by every schoolchild devolved to slogans and bumper stickers. Today, we can add Twitter rants, Facebook memes, and street protests whose participants cannot attach context to nor define democracy. However, the entrenchment of career politicians, bureaucrats, and partisan media (social media and conglomerates) increase disenfranchised citizens. In the Huffington Post, Hirsh described five elements of democratic governance.

The first element is the mechanism of representative democracy. Hirsh goes on to describe how the term “direct democracy” came into being, where segments of a society unhappy with their elected leaders, “mob rule” he called it. These countries, like Venezuela, Ecuador, and Russia are run by strongmen who have “opportunities” for their citizens to participate in governance, but in practice tends to be only the well-connected and well-funded individuals and organizations that have access. However, he also applies this to groups and caucuses in the US, illustrating how some conservative groups exert more influence in certain areas and policies than others. But the progressive groups have exerted a great deal of controversial influence during their control of the Congress and the Executive, and in opposition, during the term of President Trump.

A second element to aid the citizens’ representative government, is a professional, non-partisan civil service that provide these services to the people. Hirsh states “Governments in unstable democracies all too often confuse and blur the lines dividing party, administration and state. This is bad for democracy. Activist governments attempting to socially engineer their citizenry using their civil service as partisan soldiers for their political project have been a serious cause of recent misery.” Depending on one’s political ideology, this might be applied to either Party. In recent memory, Americans have witnessed groups supporting tax reform described as hate groups, groups supporting legal immigration as racists, and social engineering particularly in gender and identity. Regardless of one’s opinion, the use of partisan bureaucrats, and the extraordinary focus of the House of Representatives to investigate a President, which revealed nothing substantive, after several years is a textbook illustration of Hirsh’s critique.

In a 2019 opinion piece published in the New York Times, Jamelle Bouie wrote about democracy envisioned by the Founders as flawed. The writer of the NYT opinion, states that the Founders feared popular rule, using the Greek interpretation of “democracy”, a classical Athenian model where a small minority of citizens govern, in person. This lead to the Founders to incorporate representation where the interests of all the citizens would devolve to a representative. In practice, representatives often represent the views of the more well-funded and connected constituents and business interests than the majority. This is often illustrated by career politicians, who still win reelection after 20, 30, or 40 years in government through well-funded campaigns.

Hirsh continued with the third element of American democracy: the principal of separation of powers. In the United States this means three separate but equal branches of government, each with a clear role and with an equal claim to legitimacy. The Congress makes the laws, the Supreme Court interprets them (with an eye on the Constitution), and the president implements them. But his criticism of a President exceeding his authority – issuing Executive Orders and statements, conflicts with history, in that every President since Washington has issued them. That the Congress funds the operation of government and legislates is often at odds when the Legislators manipulate legislation to include unrelated, pet projects, or refuse to deliberate on them- to thwart their political rivals. As for the Judiciary to decide whether legislation is in keeping with the Constitution, “bench activism” has replaced constitutionality in decisions.

Democracy gives every man the right to be his own oppressor.

James Russell Lowell, poet d. 1891

The fourth is the principal of limited government. This is something which, in 2020, neither political party representatives in Government pay lip service. This is at the center of much political tension in the United States. The author candidly states that the Government spends sums of money overseas to help foreign governments become more decentralized while in the USA, we become more bureaucratic and centralized. He pointed out that increasing federalization goes against the 10th Amendment of the Constitution, which says the States have responsibility for activity not expressly granted to the Federal Government (foreign policy, trade, war powers) .

The key to achieving a democracy that meets these elements successfully is a democracy built around a bill of rights, for every citizen that protects them from an overreaching government. Hirsh is correct in that he writes the American democracy has a foundation on a unwavering civil and political rights – “inalienable rights” — such as life, liberty, property, speech, assembly, religion, due process, and others. Other “rights”, such as the economic, social and cultural values, are all negotiations between free citizens as to what extent the Government provides them. He goes on to say, all inalienable rights compel duties from the federal government; and the duties these rights would compel directly interfere with the free market system as well as the bill of rights (such as the 10th amendment).

Dictatorship naturally arises out of democracy, and the most aggravated form of tyranny and slavery out of the most extreme liberty.

Plato

The American democracy, has to resist the demands of those who continue to press for change, for loose interpretation and re-interpretation of an “outdated” Constitution. The institutional changes brought about by today’s social engineering may upset a system that has function albeit with mistakes and failures for two centuries. In contrast, other countries have weakened, become unstable, or worse, succumb to despotic rule. The necessity instead is for all Americans to be better educated about local, state and national issues, economics, foreign policy, trade and the mechanics of government. When citizens fail to become even moderately involved in their own government, we get the representation we have permitted. To blame democracy, the Constitution, capitalism, or social injustice only serves to enable a strongman to step in – and disenfranchise opponents.

Education is a human right with immense power to transform. On its foundation rest the cornerstones of freedom, democracy and sustainable human development.

Kofi Anan, statesman (fmr UN Gen Secretary)

Reading comprehension is fun-damental

What someone today learns via social media, or online classes, or self-study, education and skill development is a matter of information availability, personal ambition and ability. When addressing the topic of education reform, much of the discussion today is relegated to complaints of political- or culturally-biased ideology. These do not address skill- or knowledge- attainment. Funding increases to education do not address it.

Traditional education is based on facts and figures and passing tests – not on a comprehension of the material and its application to your life.

Will Smith, actor

Education has changed, and not necessarily for the better in the “age of COVID”. Video learning is not going to replace live training, lab-activities and personal-interaction. However, this is what everyone today has to work with, so reading comprehension for many is going to take additional resources and time. The highly-motivated, once given the tools in reading, writing, and logical thinking, will be enabled to pass the state exams. Gaining employment has always been for the best qualified or most -teachable candidate. While actor Will Smith is correct, in what you do with your training being important, the first step in a healthcare career comes with passing the certification tests.

JamesESL English Lessons (engVid)

In my experience as a state examiner, all immigrant candidates where English is not their native language, should have been offered a test and subsequently as needed, a program tailored to reading comprehension in their intended profession. My experience, in healthcare licensure, California examinations are required to be performed in English. These are state and federal mandates. While most of the licensure candidates do pass the skills demonstration examinations, many fail the written exam and sometimes, they fail subsequent retests.

In the field of healthcare with which I am familiar, there are two avenues for education, one through public institutions and the other, through private, for-profit businesses. Public institutions have rigorous training over a few months to a semester in length. Some are specifically tailored to communities with low-income or immigrant constituents. However, as public institutions incur long wait-listed candidates, private schools offer shorter format courses but often are a significant tuition. While not an indictment of the for-profit system in general, some schools graduate candidates for whom English is a second language, and do not possess sufficient English spoken – or reading comprehension to pass the examinations. For those considering a healthcare occupation, and have access to the Internet, there are numerous courses to practice reading comprehension. One suggestion is linked above, but there are many such available through YouTube.

R.O.A.D. “scholar”

The supreme quality for leadership is unquestionably integrity. Without it, no real success is possible, no matter whether it is on a section gang, a football field, in an army, or in an office.

Dwight D. Eisenhower

During my career in the Navy, “Retired On Active Duty” was a derogatory label for someone whose ambition was to do the least amount of real work possible. While applicable to junior personnel, it primarily was a pejorative for those holding some seniority in rank, but were unmotivated, in terms of their duties or responsibilities. Generally, lacking in ethics or integrity to perform their jobs well, these “ROAD scholars” would perform the bare minimum, so to avoid scrutiny from their superiors. In my experience, I have known a couple that kept that charade for years – impeding others trying to earn promotion. Promotion was based not only on one’s job performance but also if there were sufficient slots in a particular career field open. Fo those ROAD warriors in senior positions, their refusal to retire or promote would cause some very worthy professionals to stagnate – be career-limited and mandatorily retired.

Have you encountered someone who is filling a position, that they no longer – if they ever did – are performing the duties and responsibilities of that position? If we are talking politics, that critique probably fits most of the representatives and senators (State and Congressional) who have been in office more than 12 to 16 years. But have you encountered, in civil service or in education, a person whose seniority seems to get them a pass when it comes to performing the job?

Is integrity a victim of the times?

Today, the American spirit of “can-do”, ingenuity, teamwork and integrity is stressed to near-breaking. With the pandemic with us likely for another year or two, the old way of doing everything is changing.

Real integrity is doing the right thing, knowing that nobody’s going to know whether you did it or not.

Oprah Winfrey

Social, political, and economic change we are living through (suffering) in the 21st Century affects everyone. It began long before we were mandated to remain at least six feet apart, and limit large gatherings. Technology has made it no longer necessary to have in- person, work or customer relationships. When both the service- provider and the served remain insulated from one-another by web ordering,  email,  text messaging, or video- conferencing, the human connection, which may be between a doctor and a patient, teacher and student, account administrator and vendor, or state official and a constituent, is absent.  

This is easily illustrated with a few scenarios. A fairly new patient of a doctor makes an appointment with the physician. In the interim, the doctor moves his private practice to a larger corporate entity. And then the COVID quarantine terminates all in-person office access for the foreseeable future. Efforts to obtain service are prevented by an inaccessible web portal, and using a telephone system to request assistance with the portal, demands up to thirty minutes or more to remain on-hold. The clinic’s email server notifies the client of important information, but cannot be read using the portal, similarly frustrated by a lack of a user passcode.

A government agency responsible for the healthcare of millions of military veterans and their families comes under scrutiny for very public and shocking displays of veterans committing suicide in hospital lobbies, delays in receiving evaluation for what veterans believe service-connected disabilities, and media reports of ill veterans dying while on waiting lists for treatment – while the facilities receive bonuses and accolades for service efficiency. Media and Congressional investigations reveal that managers were complicit in altering records and rescheduling patients. Leadership changed. Procedural changes were promised. Some workers were censured. Legislation was voted upon. Time will tell if the agency culture has focused on integrity.

A state agency that oversees licensing of healthcare workers contracts with vendors to manage the process of coordinating examinees seeking licensing exams. The same agency approves the schools offering the training, the sites where these exams may be performed, and verify each candidate has met the requirements to be licensed. The vendor is responsible for collecting the test fees, order and disseminate the exam materials, and send the test results to the state agency. while the contracted evaluators establish relationships with the training schools, coordinate test schedules with the vendor and the client schools, and perform the certification exams. The evaluators submit invoices for payment to the vendor. Since the licensing examinations are only a minor contribution to each vendors’ core business, but require substantial manual work, the vendor’s commitment to an efficient operation is of key importance. With antiquated systems, a remote workforce, an already burdened office staff and aloof management, the unresponsiveness of the organization is now a factor to consider for any future business.

The foundation stones for a balanced success are honesty, character, integrity, faith, love and loyalty.

Zig Ziglar

Operations that, under normal conditions may be hindered by bureaucracy, are only worsened by a remote workforce, COVID safety precautions, antiquated processes, and office politics. This is exactly where professional integrity should be the most important feature of any servicer -customer relationship. When the customer (other departments, clients, or outside agents) seeks status on an invoice, or a functional responsibility of that servicer, the expectation is to have an answer as to when payment should be expected. In some organizations, answers and follow-up can be difficult to obtain. People may respond emotionally, who have neglected or erred in their duties. They may respond by shifting blame instead of seeking remedies. It is a successful work environment where obtaining results or remedies and not fixing blame, exist.

When this tendency to assign blame is a characteristic of the organization, it is a leadership issue If the leader does not set the tone, as Zig Ziglar states. ” (t)he foundation stones for a balanced success are honesty, character, integrity, faith, love and loyalty.” the organization suffers. In the present economy, there are always alternatives to an inefficient or poor business model. In the private sector, new enterprises or new joint-ventures can offer more efficient processing. In the public sector, political appointments do change oversight, and vendor funding, and state charters can be revoked.

Integrity matters.