Ask the Chief: interview skills

 The world’s third oldest profession*.

When I was a younger Sailor,  traveling from foreign port to foreign port,  I encountered a lot of outgoing people engaged as vendors, tour guides, shopkeepers and restaurant owners.   Often their families were the wait staff that ran these places or made the things that provided their living.  When your livelihood depends on people, there is an advantage in being a “people person”.

When I was a kid,  I was actually an introvert.  A gangling kid with poor eyesight,  I was not the best athlete nor a glib talker and jokester.  From several moves, a lot of activities that caught my interest,  studying people, and experience in several professions from ranching to construction,  furniture sales and auto parts counter work, I got to talking with and taking an interest in people.  I worked as a bartender and waiter before I went into the military.   One of my dreams, long before I became a technical worker in the telecommunications industry, was opening a bar or restaurant based on what I visited in foreign places.    A kind of dive that had “atmosphere”.   With all that experience of these exotic places and tourists from every part of the world I thought it would be fun.   I had been working in bars and restaurants prior to my military service so it was somewhat familiar.   I learned to speak, or at least communicate in  three foreign languages, Spanish, French and Russian.

The service industry depends on people-skills as well as a strong work ethic.  Marketing.  Being a good listener as well as an observant and diligent service provider.  And have a good memory for people’s names, their likes, and so on.   In France in he early 1990s I saw the “smash sandwich” vendors – paninis as America now knows them – and thought it was a novel idea to bring to these shores.  With the buxom women staffing these kiosks, the Toulon vendors served a lot of sandwiches.   In Turkey, shoeshine boys mobbed visitors, appearing at the dock where our ship’s water taxis deposited them. These  kids knew how to say “shoe shine” and  make small talk about sports, whether you were an American sailor, a Brit, an Arab or perhaps even Chinese tourist.  Even sailors wearing sneakers were not overlooked by boys with pats of shoe polish.    In the markets, almost every vendor spoke some foreign tongue.

Interviewing, like selling,  takes skill and people-smarts

Just as there are people who do not understand the difference between “selling” and “buying”,   there are people who do not understand that the interview is a skill that one perfects.   Preparation,  listening, knowing what and how, to answer a question is part of the interview.   Confidence, balanced with humility,  and understanding the requirements of the job being sought as well as knowing something of you prospective employer, can win the interview.

Technical professionals I have coached have earned an offer of employment, not only from their preparation, but knowing how to “answer the question being asked” with sufficient detail, but not enough to get bogged down.   It is a marketing opportunity to show that you will be an asset to those doing the hiring, but not telling them as much.  And to win their trust, through your personality and likeability.

I know others who are successful gardeners,  pool men, insurance agents and financial counselors.  Some are musicians.  Others are artists and writers.   And still others with a love for and enough experience in hunting, fishing, camping or motor sports, they made professions as guides and teachers.  And they connect with their clients and employers, with the same people-smarts.

Commitment and self-improvement

Practicing interviews, such as the “elevator talk” or meeting people in social settings, is valuable.  Listening to people’s names and observing details about those you converse with, not only makes the other person feel valued, but aids in your ability to connect with your message.

Books I have read recently and recommend to everyone,  engineer, actor, or military member in transition,   include  How to Start A Conversation and Make Friends, by Don Gabor (Simon & Shuster),  and the classic,   How to Win Friends and Influence People , by Dale Carnegie.   Another great read and short,  is The One Minute Sales Person, by Spencer Johnson, MD, and Larry Wilson (Harper Collins).  There are also many good books and websites on personal development, the interviewing process in the social media age as well.

Selling “you”

In a job interview,  a prepared and confident person builds a relationship and earns trust with the interviewer and the employer.  Beyond the hiring process,  as an employee or consultant, you continue being a student of the company, the people you meet, and learning by asking the right questions.  There is also the times and places you can market yourself for new opportunities in the company, and by demonstrating value – increasing the bottom line,  can use the same interviewing skills to ask for raises as well.

As a manager, you are still engaged in the sales profession.  Whether as team leader, morale booster,  mentor,  recruiter or  discipline agent, you still show the “customer” the value of the company and role that person fills,  which provides their needs and their relationship to the team.

People do not want to be “sold” but they do want to “buy”

Just as someone who shops for a new vehicle, kitchen appliance, or bringing on a new team member,  the skill is in recognizing what motivates, interests or is valued by the customer.   A customer looking for the security of business insurance is not going to respond to the agent’s ‘hot buttons’.  And an employer is not going to be encouraged by a prospective employee’s focus on pay rate, vacation earned  or working hours.

Interviewing requires diligent effort and practice.   But the military member also has what many other applicants lack.   Focus.  Endurance.  Attention to detail. And maturity.  As well as experience working under stressful situations and deadlines.  So take charge and carry out your mission.  Interview, interview, interview.  And I have benefited from fifty years of practice.  I am no longer gangling, nor introverted.  I have been a recruiter and meet people everywhere I go.  Though my best friends will tell me I am still not “glib”.

Fair Winds and Following Seas.     – Senior Chief (Ret.)

* Wikipedia repeats the quote attributed to Ronald Reagan that a politician is the second-oldest profession.  Prostitution is frequently quipped as the “oldest” profession.

Military, Active, Reserve or Retired:

  • If you live in, or are moving to,  the San Diego area,  

  • In the market for a new home, or refinancing an existing one?

Contact Doug Diemer:

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Consider this a personal testimonial as he made my VA Refinance a very smooth transaction in 2016.   I receive no compensation for any referral. 

Concert apart

The dictionary defines concert, so the director said Saturday night, as “a musical performance given in public, typically by several performers or of several separate compositions. (2) agreement, accordance, or harmony.” It was an opportunity to enjoy an evening with a thousand fans of symphony music. From the audience standing and singing the Star Spangled Banner to a medley of famous themes like the Sound of Music, the night and the performance were wonderful. And the point in the concert where the conductor asked military veterans to stand and be honored was wonderful.

The night was planned several weeks ago for our friends and us, to have dinner and enjoy the season-opening concert, San Diego Symphony at Bayside – on the waterfront downtown next to the Convention Center. The evening featured famous American composers and included masterful choral singing. Yet the night was unnecessarily in competition with a harbor cruise “party boat” going back and forth in the harbor all evening. While the symphony conductor was the picture of grace and civility, the operator, just offshore of our venue, was deliberately negligent, blaring the distracting beat, “ba-dum, ba-dum, ba-dum” over and over, and over again. The conductor made light of it, and yet many of my fellow veterans in the audience (from 20 to 80 years in age) were visibly ready to form a boarding party.

It was a great metaphor for the “endangered species” of civility – particularly in America in 2018. On the way home by trolley, a young person zigged and zagged to step in front of us “old people” ( I spent 4 seconds before inserting my card in the ticket-dispensing machine) to try to get her trolley ticket first (until I harrumphed and she demurred). On social media, a person makes a comment both insulting the fans and actually containing some painful truth, of a particular topic (politics), and gets his (insert characteristic here) questioned. But the comment was deliberately meant to provoke anger.

frowny_face

I regularly encounter both Prius and BMW drivers who act as though they are the most important dignitaries on the road -tailgating, careening across lanes – to get two car lengths ahead – in rush hour. When I hold a door open as a courtesy for females (as I do for males) even among my workmates, there is a occasionally a woman under thirty who seems irritated that I did so. But age is not a predictor of civility. I see men my age with yard signs or bumper stickers that declare other human beings idiots, criminals or ignorant. It is common now for people to pick “sides”. There is no tolerance for differing opinion. And there is no standard where dialogue has to be reasoned, calm, and well-supported by easily (verified (and unbiased) observers.

How do we revert to civility norms?

I think that this decline in civility has both been inflamed by social media as well as our education system. For fifty years we have groomed people to believe they have the right to say what they want without consequences. A Utopian desire for harmonious acceptance, order, and a pain-free existence for everyone everywhere is not through government control.  Either some are forced (Constitutional guarantees are repressed by power-brokers; disagreement is labelled “hate speech”) or are bribed (“living wage” increases worker support, recipients of “public assistance” are encouraged to remain on the “dole”) to be obedient, and the result is a lack of civility toward those who have different views.

One christian’s viewpoint

Most among the secular world see the faulty application of Christian theology by many as evidence of a faulty theology rather than faulty human beings.  Any government that promotes officially-sanctioned multiple languages, cultural norms, legal precepts, and political ideologies, is not elevating civility among dis-unified people but instead further isolating individuals and groups into opposing factions. History is full of these lessons. “Balkanization” is a term where multiple ethnic, religious, linguistic, and religious fracturing is present. The first World War all the way through the “ethnic cleansing” in the former Yugoslav (Balkan) states in the 1990s were due to this fracturing. Fear and paranoia of people who will not assimilate is thousands of years old.  But governments that accommodate the noisy separatists and neglect the “deplorables”, risk permanent balkanization.  It has been the national identity, as “Americans” regardless of all the other factors, that has maintained unity in the United States since the Nineteenth Century.  The resurgence of socialism in American culture, in the absence of a truly spiritual understanding of brotherhood, respect, looking after the ill and the truly desperate, leading a peaceful existence and having a strong work ethic, is not going to achieve a concert in America or elsewhere.

Secular proposals to restore civility in America

Americans can try to restore a civil culture through man-made effort.   But how do people restore civility?

  1. Restore ONE NATION: Celebrate our diversity in ethnic heritage but unify everyone who comes here – through the established immigration policies – to become AMERICAN. Stop using hyphen american in all our identifiers.
    1. Establish ONE language.  All business, education, judicial dealings, social interaction should be performed in English.  Teach different idioms and language, but everyone who wants to be a resident must read, write and speak English in everyday situations.  Make it mandatory to pass an oral and written exam within 24 months of arrival – with intent to remain – to reside in the United States, and become a citizen.  Make the language a requirement to obtain any public assistance.
    2. Restore the ONE culture. Quit the divisiveness of public – and public-funded institutions promoting ethnic separatism.  Whatever color, race, creed, or political leanings,  celebrate differences in the context of making the “melting pot” better.
    3. Prohibit any public official or lobbying group on behalf of any non-citizens, extra-national allegiances, from campaigning to support non-citizens, foreign governments, or business interests seeking to change immigration policies without a national vote.
  2. Restore GOD and belief in a Creator as acceptable teaching. Permit use of public property for the exercise of religion as with any other use.  Get government out of the Belief business.
    1. Spiritual beliefs that do not contradict the good order an unity of a nation, are not legally barred.
    2. Atheism does not trump the rights of others to practice their spiritual beliefs in private or in public spaces.
    3. Non-government employers and places of employment that express particular religious beliefs cannot be forced through legal redress to change policies (adding “abortion coverage” to a health plan for an employer that publicly “pro-life”).  Employment conditions are still voluntarily accepted by both parties – employer and employee.
    4. Public (government) employees are barred from expressing support for, or opposition to, insulting, belittling, or deriding a particular religious belief.
    5. The judicial branch of government only decides whether an action violates the law, not whether it is moral, ethical, proper, or the “intent” of the law-makers
  3. No elected official can refuse to enact voter-approved legislation that does NOT
    1. cause physical harm to individuals or groups
    2. bar individuals or groups from activities that do not seek to cause harm (violence, rebellion) or deny others their human rights
  4. No institution of government can be used to manipulate public information, sentiment, or coerce support for a particular national political entity in power. This also means no institution of government can be manipulated to deny another political entity the fair and equal opportunity in elections.
  5. No entity or institution serving the national interest – media service, local, state or national educational institution (public or privately-funded) can bar exercise of the Constitutional “freedom of speech”.
    1. Civility is a voluntary ideal but some focused practices could improve civility:
      1. Practice, starting in the home, schools, and social organizations  that disagreement with the policies of a government official does not condone any action, outburst, or display abusing that office.
      2. Accept the outcome of elections.  Bring change through the ballot box.
      3. Public figures or celebrities should not incite street protests and violence against law enforcement and other public safety officers.
      4. Leaders of religious orders should promote peaceful doctrines, respect for authority, and practices among their adherents.
      5. Engaging in personal attacks on or inciting abuse of the family members of a government official should be restrained by peers and not promoted as entertainment by media business, celebrities, and public officials.

 

veterans: a hand UP

Good news!

home loans

The VA has released guidelines for 100 percent financing, up to $35K, for work to rehabilitate- repairs a home including energy-efficiency upgrades.  Work has to be completed within 90 days of start.  Courtesy of the SourceWeekly.

in-home care

The Medical Care Foster Home program.  With all the news about homelessness, Government bureaucratic failures and indigent veterans,  some good news for aging veterans.  But why do you have to DIG to find out about it?  In an Iowa-based online journal, a report that looks at a Maryland veteran’s residence that fosters other veterans.  An alternative to nursing homes and  living on the street  Foster care in a private home.  It’s a $20M annually-funded program that is currently in 42 states and Puerto Rico.   And it has oversight- the licensed caregivers can shelter no more than 3 individuals in a home, and meet strict guidelines, are reviewed, must have various certifications and annual recertification/ training, and each veteran fostered is part of a VA-funded healthcare program, with onsite visits and audits. (Not at all like that story in Southern California years ago where a “caregiver” with a criminal past cheated an older veteran out of his savings – in his own home- until he died from neglect.  She’s serving time in prison.)

quality of life

If you look through Google News for specific topics, one can find good things in all the noise that is generated these days.   And services that individuals and universities -or their employees do to help encourage veterans.   As a thankyou to local veterans,  the Laramie Boomerang  reports that the University of Wyoming in Laramie, is holding a second -annual Vets to Nets clinic on its tennis courts this weekend (June 23 – 24, 2018).

 

tip-top VA nursing care

With all the promised “hope and change” from the last President’s Administration,  care for veterans by the VA was plagued by abyssmal failures across the nation.   In the last two years, there have been some very significant changes, when leadership down throughout a facility are focused on quality care.   One story that highlights superior care and service to veterans is a VA nursing home in Poughkeepsie, New York.

Life of impact

We make a living by what we get, but we make a life by what we give.  -Winston Churchill

To a member of the military serving in a war zone five, six, or seven days each week, the hardships and the dangers come with the job.   The same can be said for members of law enforcement, or firefighters, or disaster response crews.   Their efforts can often mean preserving themselves or their team and others they are sworn to protect.  But service is not only in times of crisis.  There are professions such as coal miners,  auto mechanics, and shoe sales people who can reliably state they keep industry going, commuters getting to their jobs, and keep people from going shoe-less;  however, these are no less opportunities for personal excellence by helping others achieve their dreams.

Service,  or what Churchill says “making a life by what we give”,  is not exclusive to these times.  Teachers who help struggling students achieve an educational milestone, or a volunteer in a free hospital in an impoverished country aiding someone heal from a disease are other examples.  Others share spiritual understanding and model selflessness by serving others stung by Life’s challenges.   Still others see opportunity in helping our fellow Man to live healthier through education about exercise and proper diet.  Some find opportunity serving others through their talent with investment or protecting and preserving the livelihood of a family through a breadwinner’s recovery from accident or illness.

It is literally true that you can succeed best and quickest by helping others to succeed. – Napoleon Hill

A societal shift in recent years has muddied the understanding of how to raise oneself and those around you through diligent effort.   Many governments in their zeal to protect people from personal weaknesses and to preserve the natural world,  have misunderstood legislatively what it means to achieve those idealistic goals.  They seek to champion the “common Man” yet penalize or stifle individual efforts to find and fill an economic niche.  In order for families to earn a living, someone other than a bureaucracy, through free enterprise,  must create opportunities.

Leadership consists of picking good men and helping them do their best.  – Chester W. Nimitz 

Small businesses make up the majority of the economy of many nations including our own in the United States.  In much of the literature that encourages and teaches entrepreneurs and job seekers to be successful in marketing one’s talents solving others’ problems is key.  To feed a man with free fish for a day is noble.  However, to teach that same Man how to find and catch fish whenever he has need is a much more beneficial solution in the long term.

In the course of history,  many enterprise models have been tried.  Some fail.   Some succeed.  The best of these create a better standard of living for individuals by multiplying their efforts.  No 401k pensioner or mutual fund investor can have the security through only singular investment and a single contributor.  A business owner creates better opportunity for herself  through providing opportunity for others to prosper, and then mentoring those in the team to do the same.    Just like the lessons I learned about servant-leadership as a Chief Petty Officer in the United States Navy.

For more information about the business model I am actively pursuing as a second income stream (domestically and internationally), contact me via email, social media, or this website:

https://mysite.coach.teambeachbody.com/?coachId=1660622&locale=en_US

 

Quotes courtesy of http://www.brainyquote.com