Taking responsibility for those under my authority is a natural inclination for a career military man. When my grandchild’s bag of snacks crushed and spilled onto the gift shop floor at Star Wars Galaxy’s Edge, having nothing else available I started to scoop it up with my hands. My wife helped me. The castmember was taken aback. “I’ve called custodial”, the employee told us.
An “old Navy habit,” I said. “I’ve cleaned up a lot of things just with my hands.”
The woman extended her hand. “Army veteran.” As the young custodian swept the remaining dust, she continued, “We don’t get a lot of this. Most just walk away.” We thanked each other for serving, and as we parted I asked how she liked working at Disney. “A lot like the Army. Very disciplined.”