hook ups

Photo by Craig Adderley on Pexels.com

For anyone who has served honorably in the military, the experience, and camaraderie among enlisted men and women (and undoubtedly among commissioned officers, too) indelibly stamps one’s character. We tend to recognize each other, long after having served, from our demeanor, appearance, and way of speaking. Sometimes, we can approach each other with a particular attitude or sense of humor which can be off-putting for any but another military veteran. It’s a veteran sort of thing.

Over the years, as I have gotten my car serviced, purchased materials at a home improvement store, or had work done at home, a veteran is often one of those doing the work. What branch of service or unit were you in? Where did you serve? What was your occupation? Small-talk that builds acquaintance. At the DMV, and the County Recorder office, when I use my retired military ID card, I have encountered veterans, and family members or spouse of a Brother or Sister veteran. And despite age differences, or service during different conflicts, those who can, generally will hook a “brother” up.

Photo by rawpixel.com on Pexels.com

In context, “hook ups” to a military member or veteran, means assistance, discount, bypassing bureaucratic “red tape”, exerting additional effort, and such, to meet the need of another vet or service member. As it happened today, I had requested a junk-removal service to come haul off several items that were bulky and difficult for me to be rid of.

Photo by Craig Adderley on Pexels.com

One of the men who came was a Marine, “not currently serving” (whom civilians might regard as a “former” Marine, but a Marine should tell you that is a misnomer). He saw my “retired” Navy flag and asked me what I did in the service. We chatted a few moments as he and his partner hauled everything into their truck. And I received a little discount – probably 10 – 15 percent. Anytime you get a little help, particularly when it helps your wallet, it can be a nice “hook up”.

family bonds

Forty-two years ago, a kid from a dysfunctional family got off a bus from the airport at the entrance to the U.S. Navy Recruit Training Command, San Diego. The following eleven weeks for me and my fellow recruits physically, mentally, and spiritually reshaped us into a military unit and family. Through shared sufferings, goals, and mindset, we changed from unruly civilians into Sailors.

The bond that links your true family is not one of blood, but of respect and joy in each other’s life. Rarely do members of one family grow up under the same roof. – Richard Bach, novelist

http://www.wiseoldsayings.com/family-drama-quotes/

After a few years in the military and several more as a civilian, the Navy again became my “family”. Abandoned by an unhappy wife (she later was diagnosed with mental illness), my military family was preferable and predictable. During the years that relatives would not talk with one another – or with me, one divorced parent lay dying in hospice and the other was living purposely alone in the Sonoran desert. I rarely spoke with one of my mother’s siblings, never with the other or her daughters, and only after my mother’s passing have I deliberately and earnestly sought conversations and visits with my father’s relatives.

Here’s a news flash: No soldier gives his life. That’s not the way it works. Most soldiers who make a conscious decision to place themselves in harm’s way do it to protect their buddies. They do it because of the bonds of friendship – and it goes so much deeper than friendship. Eric Massa

https://www.brainyquote.com/quotes/eric_massa_481858

Over twenty-six years in the military, twenty years of fellowship in my church, eighteen and a half in marriage, and in fourteen years with a company where I just retired, did I develop a trust, a bond, mutual respect and joy with people I was related to only by common experience. My marriage is a gift of trust and joy shared not through shared DNA; it was her children accepting me and them accepted as “our kids” – proving that DNA does not define family.

35 By this everyone will know that you are my disciples, if you love one another.”

John 13: 35 (NIV)

So when you see two or more veterans gathered together, laughing, crying, and swapping stories, they likely are not related, nor may they even be from the same service, or of the same generation, but all have common experience. They are family.

the fog of war, and other business problems

One of the most basic issues in business that causes inefficiency or worse, confusion, is miscommunication. And as things get more technology-dependent, communication stubbornly remains an obstacle to be overcome. Communication difficulties between people or now, also between machines, can be more than an irritant. With various militaries, it contributes to lacking situational awareness and can wreak havoc in wartime.

How does this relate to your or my business venture? Everyone has, at least once, experienced a presentation to prospective clients, current clients and co-workers “hang” for a sound issue, a wireless network password mismatch, or in certain situations, restricted or “secure” computer channels failing to connect due to out-dated “digital certificates”. Being able to handle the various unexpected situations that involve either the work site, the clients, problems with technology, or bureaucracy, is part of a successful entrepreneur’s skills.

Information technology and business are becoming inextricably interwoven. I don’t think anybody can talk meaningfully about one without the talking about the other. Bill Gates

https://www.brainyquote.com

Anyone over age forty has at least heard of, if not actually used a fax machine. We use ‘analog” transmission (if you have ever misdialed a telephone number and heard a long series of tones or chirps- that’s fax) to transmit and receive client tests/reports. So it was that my business submits examinations via a fax to an nationally-recognized agency that scores and reports back in short order whether a prospective healthcare worker has passed or failed the exam.

What can possibly go wrong with that? Well, either with the human, the machine, or the medium being used! With experience, our management team recognizes when the scoring or report cover sheet is missing data “bubbles”. Or someone misses the instructions about using a pencil – and a specific one. at that. (We carry dozens to meet a need.) Anyone who has taken a multiple choice exam filled in with a No. 2 lead pencil might remember that “stray marks”, multiple “bubbles”, or incompletely-darkened ovals can be misinterpreted. Or in certain specific situations, a device with an internal battery was not charged prior to being needed. Or the communication system may be plagued with “poor line conditions” generally at the distant end we all agree , or equipment power issues. Sometimes, in an age of Voice Over Internet Protocol (VOIP), that is, phone running within the Internet, we have experienced a lack of connectivity before the “fax” transmits or receives.

fax machines
not a musical instrument nor a museum piece

In these situations, a successful business person should try to mitigate the embarrassment and irritation we all might feel. Take a moment to relax. Breathe deeply. Remain calm. And then, to quote a recent client, and entrepreneur who is a retired military man, in this situation, one only needs to “adapt and overcome”.

Save the children?

door-knocking

This evening I was almost carried away by a good-natured heart. After preparing dinner of grilled, fresh-caught fish my buddy shared with us, the dogs started to bark at the front door. A very tall young man with a big smile, wearing “Save the Children” attire was standing there. I went out to greet him. We get waves of door-knockers in summer, from the Jehovah Witnesses to the local high school footballer fund-raisers. As i knew he wanted a donation- everybody’s heard of this charity- I was willing to step outside.

Charity is a good thing. We believe in and support tithing to God through my church. We support a few nationally and internationally-active organizations. But as nice and hardworking as these young “Save” people are going door-to-door, to only allow donors to sign up for automatically-deducted, monthly, quarterly, or annual ‘suggested’ donations “you can cancel anytime” – set my “DECLINE” meter off. As fancy as their Ipad app is, I hesitated after he took my address and email information at the financial selections.

I do not feel any less charitable however, as i believe giving of your time, talent or finances to worthwhile causes often comes back to you in many positive ways. But we have to be prudent as well as generous. As for “Save the Children”, some complain that their generosity was taken advantage of. I have dealt with businesses where it takes more diligence and temerity to cancel a subscription than it ought.

As for the social media, “Save” seems to be fairly adept at this as well. Not five minutes after I finished my supper, and went to opine in this blog, Facebook was already showing me ads for “Save The Children” in my Feed!

I will probably look to see whether I can make a one-time donation through the web. I will still welcome young people who knock on doors. But my advice is to help children give to your church. Or to your community center. Or give to a local hospital.

Wild Bill, ain’t no fighting City Hall

If I’ve got any authority in Hays, Mrs. Lake isn’t going to pay this town a cent of license for showing, and if any man attempts to stop this show, then just put it down that he’s got me to fight.

Wild Bill Hickok, http://www.brainyquote.com

Some may wonder which came first, shaping stones and bone into spearpoints and arrowheads, or the village council that decided Mog and Og needed approval, licenses and regular inspections of their enterprise.

Eight thousand years later, an enterprising small business person who ventures into performing a service or providing a product, is supporting a community. She has not just her own family’s living to support, but an entire “industry” of bureaucrats, at the local, state and federal levels of Government. And in California particularly, as a businessperson, earning a living that minimizes the costly regulations that have environment, employment practices, taxes, fees and so forth, driving small businesses under.

Deciding to start one’s own enterprise, in California, and certainly elsewhere, requires a great deal of capital up front, a niche market, and establishing quickly an efficient organization. Mentors, business seminars and other resources can provide training and encouragement, but skilled and dedicated owners and employees find, serve and retain clients. Many, like myself, who have decades of employee experience, soon realize the challenge of one’s own business to balance investment, expenses, and fees against recurring income to make a decent return in the first and succeeding years. It takes planning, and frequent tweaking of the business model. The bureaucracy is another thing entirely.

After filing the regulatory paperwork with the State, including forming a Limited Liability Company, we loaned the business personal funds for the contractual and mandated types of insurances, paying filing fees, and notarizing documents, setting up business banking, bookkeeping, and a Google GSuite of Cloud-based calendar, business email and document storage. Since we were still working for our respective employers, tax considerations of incorporation or forming and LLC were and remain an important issue. Prior to earning a cent, our Liabilities were looking to be a very big motivator to getting our business moving forward.

As a residence-based service business, our enterprise does not operate in an office building, nor manufacture products, nor maintain an inventory. Operating out of a residence located in an unincorporated area, I learned that reporting the actual physical location – separate from the mailing address – in business organization documents would mitigate municipal taxes, inspections and other recurring fees. (The mailing address bears the nearby municipality name.)

But there are other concerns as well. Operating a business, even one that travels to a customer site as our business does, is required to file for a business license. The “gray area” that no municipal clerk whose job it is issuing business licenses and collecting fees, would likely err on the side of the entrepreneur – is whether a license to do business in every municipality that one performs a service – is required. Of course, every municipality’s City Hall will state categorically that a license is required by a business according to a list of industry types. Some types require fees and inspections from safety professionals, zoning and building code enforcement officials. Business coaches I have spoken with, concur that paying fees willy-nilly can quickly eat away an enterprise’s bottom line. While membership in associations that help small entrepreneurs may be a necessary expense, I am considering that expertise gained in those associations may help steer a small business toward profitability.

At least, one of my prospective clients is a State agency, so there is an opportunity, however slight, that money coming out of my pocket, might eventually trickle somewhat back to me. And while I might appreciate a Wild Bill Hickok helping me fight City Hall, I think even he might be outgunned, particularly if he has not paid the required 2019 firearm licensing and entertainment business fees.

Finding a niche

Doing research yesterday for a business venture, I stumbled upon an idea that may have some merit as an opportunity.

Taking out all the politics of immigration, in California as elsewhere, there are many people who seek employment with rudimentary skills in English if any at all. And some find opportunities to get skilled training for in-demand jobs. Assuming that people are legal residents when seeking job training or employment, what avenues are there for people, entry-level, working people to become functional in the so-called ‘native tongue’?

I witnessed people struggling with written English. While I know that many high school graduates in the United States, even college-bound Seniors, struggle with grammar and vocabulary, it is even more dire for the adult-learner who is foreign-born.

And thus, there is a demand for Teachers of English as a Second Language. And particularly teaching for jobs with a technical jargon that is difficult to grasp. The next step is to determine the investment necessary to find others with the necessary skill, certification, or degree. And then to do a costs-benefits analysis for your enterprise.

Conveying a simple message

In the manufacturing business as in the military, communication, particularly between two speakers of the same language, is not simple nor should anyone assume what you say will be understood by the recipient of your message.

This is painfully obvious when dealing through email.

An email sent to a group of people, including two managers, a technical peer, a manufacturing engineer, a logistician, and a quality assurance engineer, was received very differently. At least two managers told me my report was, in a word, unintelligible. My basic mistake? Adding too much detail, and confusing the recipients. I tried to answer / direct my answer to 3 separate audiences in one email.

To correct this, a man I respect offered this simple formula. In the email, subject line:” <project> <problem> will require < new part/ software/ repair/ test”. In the email body: “Approval request to issue a replacement <widget part number> for <internal customer/ test/ troubleshooting>”. (Period)

In a new paragraph, “DETAILS:”

And keep it specific to that ONE issue. And brevity is key.

After I cooled off, the situation reminds me of the time, long ago, when my Division Lieutenant asked me for a status on some equipment on his problem report. When he stopped me ( I was really a greenhorn then), he asked me to state my response in ten seconds or less:

” System requires a new <part>. $10,000 with exchange. Will arrive next Tuesday.”