the fog of war, and other business problems

One of the most basic issues in business that causes inefficiency or worse, confusion, is miscommunication. And as things get more technology-dependent, communication stubbornly remains an obstacle to be overcome. Communication difficulties between people or now, also between machines, can be more than an irritant. With various militaries, it contributes to lacking situational awareness and can wreak havoc in wartime.

How does this relate to your or my business venture? Everyone has, at least once, experienced a presentation to prospective clients, current clients and co-workers “hang” for a sound issue, a wireless network password mismatch, or in certain situations, restricted or “secure” computer channels failing to connect due to out-dated “digital certificates”. Being able to handle the various unexpected situations that involve either the work site, the clients, problems with technology, or bureaucracy, is part of a successful entrepreneur’s skills.

Information technology and business are becoming inextricably interwoven. I don’t think anybody can talk meaningfully about one without the talking about the other. Bill Gates

https://www.brainyquote.com

Anyone over age forty has at least heard of, if not actually used a fax machine. We use ‘analog” transmission (if you have ever misdialed a telephone number and heard a long series of tones or chirps- that’s fax) to transmit and receive client tests/reports. So it was that my business submits examinations via a fax to an nationally-recognized agency that scores and reports back in short order whether a prospective healthcare worker has passed or failed the exam.

What can possibly go wrong with that? Well, either with the human, the machine, or the medium being used! With experience, our management team recognizes when the scoring or report cover sheet is missing data “bubbles”. Or someone misses the instructions about using a pencil – and a specific one. at that. (We carry dozens to meet a need.) Anyone who has taken a multiple choice exam filled in with a No. 2 lead pencil might remember that “stray marks”, multiple “bubbles”, or incompletely-darkened ovals can be misinterpreted. Or in certain specific situations, a device with an internal battery was not charged prior to being needed. Or the communication system may be plagued with “poor line conditions” generally at the distant end we all agree , or equipment power issues. Sometimes, in an age of Voice Over Internet Protocol (VOIP), that is, phone running within the Internet, we have experienced a lack of connectivity before the “fax” transmits or receives.

fax machines
not a musical instrument nor a museum piece

In these situations, a successful business person should try to mitigate the embarrassment and irritation we all might feel. Take a moment to relax. Breathe deeply. Remain calm. And then, to quote a recent client, and entrepreneur who is a retired military man, in this situation, one only needs to “adapt and overcome”.

Save the children?

door-knocking

This evening I was almost carried away by a good-natured heart. After preparing dinner of grilled, fresh-caught fish my buddy shared with us, the dogs started to bark at the front door. A very tall young man with a big smile, wearing “Save the Children” attire was standing there. I went out to greet him. We get waves of door-knockers in summer, from the Jehovah Witnesses to the local high school footballer fund-raisers. As i knew he wanted a donation- everybody’s heard of this charity- I was willing to step outside.

Charity is a good thing. We believe in and support tithing to God through my church. We support a few nationally and internationally-active organizations. But as nice and hardworking as these young “Save” people are going door-to-door, to only allow donors to sign up for automatically-deducted, monthly, quarterly, or annual ‘suggested’ donations “you can cancel anytime” – set my “DECLINE” meter off. As fancy as their Ipad app is, I hesitated after he took my address and email information at the financial selections.

I do not feel any less charitable however, as i believe giving of your time, talent or finances to worthwhile causes often comes back to you in many positive ways. But we have to be prudent as well as generous. As for “Save the Children”, some complain that their generosity was taken advantage of. I have dealt with businesses where it takes more diligence and temerity to cancel a subscription than it ought.

As for the social media, “Save” seems to be fairly adept at this as well. Not five minutes after I finished my supper, and went to opine in this blog, Facebook was already showing me ads for “Save The Children” in my Feed!

I will probably look to see whether I can make a one-time donation through the web. I will still welcome young people who knock on doors. But my advice is to help children give to your church. Or to your community center. Or give to a local hospital.

Wild Bill, ain’t no fighting City Hall

If I’ve got any authority in Hays, Mrs. Lake isn’t going to pay this town a cent of license for showing, and if any man attempts to stop this show, then just put it down that he’s got me to fight.

Wild Bill Hickok, http://www.brainyquote.com

Some may wonder which came first, shaping stones and bone into spearpoints and arrowheads, or the village council that decided Mog and Og needed approval, licenses and regular inspections of their enterprise.

Eight thousand years later, an enterprising small business person who ventures into performing a service or providing a product, is supporting a community. She has not just her own family’s living to support, but an entire “industry” of bureaucrats, at the local, state and federal levels of Government. And in California particularly, as a businessperson, earning a living that minimizes the costly regulations that have environment, employment practices, taxes, fees and so forth, driving small businesses under.

Deciding to start one’s own enterprise, in California, and certainly elsewhere, requires a great deal of capital up front, a niche market, and establishing quickly an efficient organization. Mentors, business seminars and other resources can provide training and encouragement, but skilled and dedicated owners and employees find, serve and retain clients. Many, like myself, who have decades of employee experience, soon realize the challenge of one’s own business to balance investment, expenses, and fees against recurring income to make a decent return in the first and succeeding years. It takes planning, and frequent tweaking of the business model. The bureaucracy is another thing entirely.

After filing the regulatory paperwork with the State, including forming a Limited Liability Company, we loaned the business personal funds for the contractual and mandated types of insurances, paying filing fees, and notarizing documents, setting up business banking, bookkeeping, and a Google GSuite of Cloud-based calendar, business email and document storage. Since we were still working for our respective employers, tax considerations of incorporation or forming and LLC were and remain an important issue. Prior to earning a cent, our Liabilities were looking to be a very big motivator to getting our business moving forward.

As a residence-based service business, our enterprise does not operate in an office building, nor manufacture products, nor maintain an inventory. Operating out of a residence located in an unincorporated area, I learned that reporting the actual physical location – separate from the mailing address – in business organization documents would mitigate municipal taxes, inspections and other recurring fees. (The mailing address bears the nearby municipality name.)

But there are other concerns as well. Operating a business, even one that travels to a customer site as our business does, is required to file for a business license. The “gray area” that no municipal clerk whose job it is issuing business licenses and collecting fees, would likely err on the side of the entrepreneur – is whether a license to do business in every municipality that one performs a service – is required. Of course, every municipality’s City Hall will state categorically that a license is required by a business according to a list of industry types. Some types require fees and inspections from safety professionals, zoning and building code enforcement officials. Business coaches I have spoken with, concur that paying fees willy-nilly can quickly eat away an enterprise’s bottom line. While membership in associations that help small entrepreneurs may be a necessary expense, I am considering that expertise gained in those associations may help steer a small business toward profitability.

At least, one of my prospective clients is a State agency, so there is an opportunity, however slight, that money coming out of my pocket, might eventually trickle somewhat back to me. And while I might appreciate a Wild Bill Hickok helping me fight City Hall, I think even he might be outgunned, particularly if he has not paid the required 2019 firearm licensing and entertainment business fees.

Finding a niche

Doing research yesterday for a business venture, I stumbled upon an idea that may have some merit as an opportunity.

Taking out all the politics of immigration, in California as elsewhere, there are many people who seek employment with rudimentary skills in English if any at all. And some find opportunities to get skilled training for in-demand jobs. Assuming that people are legal residents when seeking job training or employment, what avenues are there for people, entry-level, working people to become functional in the so-called ‘native tongue’?

I witnessed people struggling with written English. While I know that many high school graduates in the United States, even college-bound Seniors, struggle with grammar and vocabulary, it is even more dire for the adult-learner who is foreign-born.

And thus, there is a demand for Teachers of English as a Second Language. And particularly teaching for jobs with a technical jargon that is difficult to grasp. The next step is to determine the investment necessary to find others with the necessary skill, certification, or degree. And then to do a costs-benefits analysis for your enterprise.

Conveying a simple message

In the manufacturing business as in the military, communication, particularly between two speakers of the same language, is not simple nor should anyone assume what you say will be understood by the recipient of your message.

This is painfully obvious when dealing through email.

An email sent to a group of people, including two managers, a technical peer, a manufacturing engineer, a logistician, and a quality assurance engineer, was received very differently. At least two managers told me my report was, in a word, unintelligible. My basic mistake? Adding too much detail, and confusing the recipients. I tried to answer / direct my answer to 3 separate audiences in one email.

To correct this, a man I respect offered this simple formula. In the email, subject line:” <project> <problem> will require < new part/ software/ repair/ test”. In the email body: “Approval request to issue a replacement <widget part number> for <internal customer/ test/ troubleshooting>”. (Period)

In a new paragraph, “DETAILS:”

And keep it specific to that ONE issue. And brevity is key.

After I cooled off, the situation reminds me of the time, long ago, when my Division Lieutenant asked me for a status on some equipment on his problem report. When he stopped me ( I was really a greenhorn then), he asked me to state my response in ten seconds or less:

” System requires a new <part>. $10,000 with exchange. Will arrive next Tuesday.”

no fear

Every motivational program I have heard or subscribed to since my mid-Thirties, has quite sensibly detailed a method to improve finances, marriage, or speaking in public. Several were focused on succeeding in leadership and/or business. Some gave ideas on raising confident and capable children, and others focused on achieving a healthy work/life balance. Most of these were in relation to a Spiritual foundation. While everyone I know who engage in these self-improvement workshops, get something from them, those who diligently apply themselves and are undeterred by resistance, seem to thrive. But am I alone in being stuck in old routines, jobs, or commutes, because of “fear of change”?

Thirteen years ago, I began working at a company located almost forty miles (one-way) from my home. For a few years there was the prospect that a subsidiary a few miles from home would have a position I could transfer into. The subsidiary was closed. Moving was not an option; not just the expense of a new home, but my teens and spouse had strong ties to the local area. As I got older, I made excuses that I would not find stable work somewhere reasonably closer. The issue is that I did not apply consistently or obsess about finding a different job. This goes against my experience, spiritual training, even rational common sense. Do I hate change?

Do others have this dilemma? Do many live with constant economic instability and change, because they prefer the “life” in “work-life balance”? In my mid-Twenties, in between periods that I eventually made a Navy career, I enjoyed not being serious about work. I had heard stories of people who were so driven to always be at work, they became ill or suffered cardiac arrest when they no longer had the constant adrenaline jolts of the job (stress). But I recall being so fearful of “starting over” that I remained stuck for years in something I probably was less suited for than the horses I cared for when a high school student, or the university where I participated in work-study. When the one co-worker told me she was leaving after a year because of her commute (twenty miles), I empathized.

Perhaps metathesiophobia is a covered condition in the employer’s health plan? However, to relieve this condition I might have to make a change in my work-life balance. And I fear hate the idea.

Don’t participate in bullshit – be pure in your heart — joypassiondesire

Whenever you hear someone complain – don’t join them in their negative rampage. Complaining doesn’t make anything better – you are better off being quiet than joining them in their complaining. Even if it is socially accepted and expected of you to join in when someone complains, it is never of value. You always have […]

Don’t participate in bullshit – be pure in your heart — joypassiondesire